Terms of Service
Last updated: 15 August 2026
These Terms of Service ("Terms") govern your access to and use of TEDGE Time Tracker (the "Service"). By creating an account or using the Service, you agree to these Terms. If you are agreeing on behalf of an organisation, you confirm you have authority to bind that organisation.
1. Who we are
The Service is operated by:
Mostafa Mohamed Safwat Ibrahim Shalaby, a sole proprietorship trading as tedge
Commercial Register No. 29807 (Ismailia Chamber of Commerce)
Tax Registration No. 775786969
20 Block C, Ring Road, Sheikh Zayed, Ismailia Third, Ismailia, Arab Republic of Egypt
Email: info@tedgeltd.com
References to "we", "us" and "our" mean the above. References to "you" mean the customer organisation that holds the account.
2. The Service
TEDGE Time Tracker is a web-based time tracking application. It allows an organisation to create a workspace, invite members, define projects and tasks, record time entries by timer or manual entry, submit weekly timesheets for approval, and export reports.
We may add, change or remove features over time. If we make a change that materially reduces core functionality you rely on, we will give you reasonable notice by email.
3. Accounts and workspaces
To use the Service you must create an account with a valid email address and a password. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account.
The person who creates a workspace becomes its Owner. The Owner may invite other people and assign them roles (Owner, Admin, Manager or Member). Each role has different permissions within the workspace. The Owner is responsible for who they invite and for what those people can see and do.
You must be at least 18 years old, or the age of majority in your jurisdiction, to hold an account.
4. Your responsibilities
You agree that you will:
provide accurate account and billing information and keep it up to date
use the Service only for lawful purposes
comply with all laws that apply to you, including employment and data protection laws in the countries where your members work
inform your members that their working time is being recorded through the Service, and obtain any consent required by law
not attempt to gain unauthorised access to the Service, other customers' data, or our infrastructure
not resell, sublicense or provide the Service to third parties without our written agreement
not use the Service to store or transmit malicious code, or content that is unlawful, infringing or abusive
You are responsible for the accuracy of the time entries and timesheets recorded in your workspace. The Service records what your members enter; it does not verify it.
5. Fees and payment
Where the Service is provided on a paid plan, fees, billing frequency and any applicable taxes will be as agreed with you in writing or as displayed at the point of purchase.
Fees are payable in advance for each billing period. Unless stated otherwise, fees are non-refundable for periods already begun. If payment fails or is overdue, we may suspend access to the Service after giving you notice and a reasonable opportunity to pay.
We may change our fees. Changes will not apply to a billing period you have already paid for, and we will give you at least 30 days' notice before a change takes effect.
6. Your data
You retain all rights in the data you and your members put into the Service, including projects, tasks, time entries, timesheets and reports ("Customer Data").
You grant us a limited licence to host, store, process and transmit Customer Data solely to provide and support the Service.
Where Customer Data includes personal data about your members, you act as the data controller and we act as the data processor. Our handling of that data is described in our Privacy Policy and governed by our Data Processing Addendum, which forms part of these Terms.
You may export your data at any time using the reporting and CSV export features in the Service. If you need a fuller export, contact us at info@tedgeltd.com.
7. Our intellectual property
The Service, including its software, design, branding and documentation, remains our property. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. Nothing in these Terms transfers ownership of the Service to you.
Any feedback or suggestions you send us may be used freely and without obligation to you.
8. Availability and support
We aim to keep the Service available and to fix faults promptly, but we do not guarantee uninterrupted or error-free operation. The Service may be unavailable during planned maintenance, or because of faults in third party infrastructure we rely on.
Support is provided by email at info@tedgeltd.com during normal business hours.
9. Suspension and termination
You may stop using the Service and close your account at any time.
We may suspend or terminate your access if you materially breach these Terms, if your payment is significantly overdue, or if your use of the Service poses a security or legal risk. Except where the breach is serious or where the law requires immediate action, we will give you notice and a reasonable opportunity to put things right first.
On termination, your right to use the Service ends. We will make Customer Data available for export for 30 days after termination, after which we may delete it. See our Privacy Policy for retention details.
10. Disclaimers
The Service is provided "as is" and "as available". To the fullest extent permitted by law, we exclude all warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.
The Service is a record-keeping tool. It is not legal, payroll, tax or employment advice, and we do not warrant that using it will make you compliant with any employment, working time or payroll law. You are responsible for confirming that your use of the Service meets your legal obligations.
11. Limitation of liability
To the fullest extent permitted by law, neither party is liable to the other for indirect, incidental, special or consequential loss, or for loss of profits, revenue, goodwill or anticipated savings.
To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with these Terms is limited to the total fees you paid us for the Service in the twelve months immediately before the event giving rise to the claim.
Nothing in these Terms limits liability that cannot lawfully be limited, including liability for fraud, or for death or personal injury caused by negligence.
12. Indemnity
You will indemnify us against claims, losses and reasonable costs arising from your Customer Data, or from your use of the Service in breach of these Terms or of any law that applies to you.
13. Changes to these Terms
We may update these Terms from time to time. If a change is material, we will give you at least 30 days' notice by email or through the Service before it takes effect. Continuing to use the Service after the change takes effect means you accept the updated Terms.
14. Governing law
These Terms are governed by the laws of the Arab Republic of Egypt. The courts of Egypt have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, save that either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information.
Nothing in this clause removes any protection available to you under mandatory consumer or data protection law in your own country.
15. General
If any provision of these Terms is found to be unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition or sale of the business, on notice to you.
These Terms, together with the Privacy Policy and the Data Processing Addendum, are the entire agreement between us regarding the Service.
16. Contact
Questions about these Terms: info@tedgeltd.com