Refund Policy

Last updated: 16 August 2026

This Refund Policy explains when refunds are available for TEDGE Time Tracker subscriptions.

1. Who we are

The Service is operated by:

Mostafa Mohamed Safwat Ibrahim Shalaby, a sole proprietorship trading as tedge

Commercial Register No. 29807 (Ismailia Chamber of Commerce)

Tax Registration No. 775786969

20 Block C, Ring Road, Sheikh Zayed, Ismailia Third, Ismailia, Arab Republic of Egypt

Email: info@tedgeltd.com

References to "we", "us" and "our" mean the above.

2. 14-day refund window

For a first-time purchase of a TEDGE Time Tracker subscription, you may request a refund within 14 days from the date of payment.

This refund window applies only to your first paid purchase. It does not apply to renewals, upgrades, or subsequent purchases.

3. Cancellations

You may cancel your subscription at any time. Cancellation takes effect at the end of your current paid period.

You will continue to have access to the Service until that paid period ends. We do not provide pro-rata refunds for unused days in a paid period.

4. How to request a refund

To request a refund within the 14-day refund window, email info@tedgeltd.com with the email address associated with your account and your payment details.

We may ask for information needed to identify and verify the purchase before processing the request.

5. Refund method

Approved refunds are returned through the original payment method used for the purchase.

The time it takes for a refund to appear depends on your payment provider.

6. Contact

Questions about this Refund Policy or a refund request: info@tedgeltd.com