Refund Policy

Last updated: 24 August 2026

This Refund Policy explains how refunds work for TEDGE Time Tracker subscriptions.

1. Who we are

The Service is operated by:

Tedge Office for Human Resources Development, a sole proprietorship owned by Mostafa Mohamed Safwat Ibrahim Shalaby

Commercial Register No. 29807 (Ismailia Chamber of Commerce)

Tax Registration No. 775786969

20 Block C, Ring Road, Sheikh Zayed, Ismailia Third, Ismailia, Arab Republic of Egypt

Email: info@tedgeltd.com

References to "we", "us" and "our" mean the above.

2. Our reseller and merchant of record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles all customer service enquiries relating to payments and refunds.

3. Refunds

Refunds are handled in accordance with the Paddle Refund Policy, available at https://www.paddle.com/legal/refund-policy

You may request a refund within 14 days of your transaction date.

4. How to request a refund

To request a refund, use any of the following:

- the "View receipt" or "Manage subscription" link in your order confirmation email

- the support link in your receipt or your account billing page

- Paddle's buyer support site at https://paddle.net

You may also contact us at info@tedgeltd.com and we will help you raise the request.

5. Cancellations

You may cancel your subscription at any time. Cancellation takes effect at the end of your current paid period, and you will continue to have access to the Service until that period ends.

6. Refund method

Approved refunds are returned through the original payment method used for the purchase. The time taken for a refund to appear depends on your payment provider.

7. Contact

Questions about this Refund Policy: info@tedgeltd.com